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RENEWED WELLNESS MASSAGE THERAPY POLICIES:
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
A 24 hour advance notice is required if you need to cancel or reschedule your appointment. This allows the opportunity for someone else to schedule an appointment during that timeslot. If cancellation or rescheduling occurs within the 24 hour window, the full amount of the session will be charged to the credit card we have on file. Any prepaid certificate will be void and may not be redeemed. This amount must be paid prior to your next scheduled appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for the full amount of their “missed” appointment via the credit card used to schedule the appointment. Any prepaid certificate will be void and may not be redeemed.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for payment of the full session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
If this is your first time visiting our studio, please arrive 15 minutes early to your scheduled appointment time for paperwork completion and initial session consultation. If you are a returning client, we ask that you please arrive 10 minutes early to your scheduled appointment time to discuss your treatment options.
Gift Certificates & Wellness Packages:
Renewed Wellness Massage Therapy gift certificates and Wellness Package certificates expire one year from date of purchase. If expired, the value of the certificate will decrease to one half of the purchase price and may be applied as a credit towards a massage therapy session.
Absolutely NO REFUNDS will be issued for gift certificates or wellness packages.